Quick answers
Frequently Asked Questions
The most common questions we get, if yours isn't here, just email us.
I'm a pupil: how do I get my login?
If you sent an enquiry form, you chose your app password on the form: tap the link in the "confirm your email" email, then download the Drive My Way app on your phone from the
App Store or
Google Play and sign in with your email and that password. If your instructor added you themselves, you'll get an email with a link to set your password instead. If an email hasn't arrived, check your spam folder, or ask your instructor to resend it, or email us and we'll sort it.
I've forgotten my password
Use the "Forgot password?" link on the login screen of the app or website. You'll get an email with a link to set a new one. No email? Check spam, then contact us.
I'm not getting notifications
Open the app, go to Settings → Notifications and tap the enable button. Make sure notifications are also allowed for the app in your phone's own settings. Each phone remembers the last account that enabled notifications on it, so if you share a device, re-enable them after logging in.
I'm an instructor: how do subscriptions and billing work?
Subscriptions are managed on the web through the Drive My Way Control Centre, with a 30-day free trial (no bank details needed to start) and monthly Direct Debit billing after that. Signing up, choosing your plan and paying are all done in the Control Centre, never in the app. See
Pricing for current plans, or email us with any billing question.
My app says access is paused: what do I do?
Your subscription needs attention, and everything to do with billing is handled on the web, not in the app. Sign in to the
Drive My Way Control Centre with the same email and password you use in the app. It will tell you what needs doing, usually choosing your plan and setting up your Direct Debit after your free trial, or re-authorising it, and access comes back for you and your pupils as soon as that is done. While your account is paused, the Control Centre only shows billing and downloads of your finances and pupils. Tap
I've sorted it, check again in the app afterwards. If a payment has failed and you need a bit of time, email us and we can extend your access while it is sorted.
I'm a pupil and my app says my instructor's app is paused
Your instructor's Drive My Way account needs sorting out on their side. Nothing has been lost and there's nothing you need to do: please contact your driving instructor. The app opens again as soon as it's sorted.
How do I delete my account or my data?
Email us from the address on your account and we'll remove your account and personal data in line with our
Privacy Policy. Pupils can also ask their instructor to remove them.
The app says "Update required"
Your version is out of date, install the latest update from the App Store or Google Play and you'll be straight back in. Updates only take a minute.
Something looks wrong or broken
Email us with what happened, what you expected, and (if you can) a screenshot, plus your phone model. That's everything we need to chase it down quickly.
